Welcome to Raj Khatri Productions LLP our Cancellation & Return Policy governs the cancellation and return of any products or services purchased through our film-related website at Raj Khatri Productions LLP. By making a purchase on the Website, you agree to be bound by this policy.

1. Digital Products

1.1. Film Downloads and Streaming: Due to the nature of digital products, all film downloads and streaming purchases are final. We do not offer refunds or cancellations for these products.

2. Physical Products

2.1. DVDs and Blu-rays: If you receive a damaged or defective DVD or Blu-ray, please contact us within 14 days of receiving the product. We will arrange for a replacement or refund.

2.2. Wrong Item Received: If you receive an incorrect item, please contact us within 14 days of receiving the product. We will arrange for the correct item to be sent to you.

3. Returns Process

3.1. Contact Us: To request a return or report a damaged/defective product, please contact our customer support team at [Customer Support Email] with the following information:

  • Order number
  • Description of the issue

3.2. Return Authorization: Our customer support team will provide you with instructions on how to proceed with the return, including any necessary return authorization and shipping details.

3.3. Packaging: Please ensure the product is securely packaged to prevent further damage during transit.

3.4. Return Shipping: You will be responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped, defective product).

4. Refunds

4.1. Digital Products: As mentioned in Section 1.1, all sales of digital products (e.g., film downloads, streaming) are final, and refunds will not be issued.

4.2. Physical Products: Refunds for physical products will be processed once we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase.

5. Cancellations

5.1. Digital Products: Once a digital product purchase is completed, it cannot be canceled or refunded.

5.2. Physical Products: If you wish to cancel a physical product order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a refund.

6. Contact Us

If you have any questions or concerns about our Cancellation & Return Policy, please contact us at contact@rajkhatrifilmz.com

By making a purchase on our Website, you agree to this Cancellation & Return Policy. If you do not agree with this policy, please refrain from making a purchase.